Terms & Conditions
Last updated: September 2026
1. ABOUT NAVIKA AND THESE TERMS
These Terms & Conditions govern purchases made through the NAVIKA online store.
NAVIKA is the trading name under which Maria Eugenia Aviles Casamayor, a self-employed individual registered in Spain, operates this online store.
Full legal and identification details of the website operator are available in our Legal Notice.
Customer service: hello@studionavika.com
By placing an order through our website, you confirm that you have read and accepted these Terms & Conditions together with our Privacy Policy, Shipping & Returns Policy and any other terms expressly applicable to your purchase.
Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded or restricted.
2. WHO CAN PLACE AN ORDER
You must have the legal capacity to enter into a binding contract.
If you are under the legal age required to enter into a contract in your country, an order must be placed by or with the authorisation of a parent or legal guardian.
These Terms are primarily intended for purchases made by consumers for personal use.
NAVIKA reserves the right to refuse or cancel orders that reasonably appear to have been placed for unauthorised resale, fraudulent purposes or other improper commercial activity.
3. HOW THE CONTRACT IS FORMED
To place an order, you select the products, colours and sizes you wish to purchase, add them to your cart and proceed through checkout.
Before placing the order, you will have the opportunity to review and correct the information entered, including your selected products, quantities, delivery details and payment information.
The checkout will display the total price payable before you confirm the purchase.
By selecting the final payment or order confirmation button, you acknowledge that placing the order creates an obligation to pay.
Once your order has been successfully placed, NAVIKA will send an electronic confirmation to the email address provided during checkout.
The sales contract is concluded when NAVIKA sends the order confirmation, subject to the exceptional cancellation circumstances described in these Terms.
Order information is stored electronically for the periods necessary to fulfil the contract and comply with NAVIKA’s legal, accounting and tax obligations.
If customer accounts are available, certain order information may also be accessible through your account.
The contracting process is currently available in English. Other language versions may be made available where applicable.
4. ORDER CONFIRMATION
Please check your order confirmation carefully and contact us as soon as possible if you notice an error.
NAVIKA will send electronic confirmation of your order following completion of checkout.
If you have not received a confirmation, please check your spam or junk folder before contacting hello@studionavika.com.
5. PRODUCTS
We take reasonable care to describe and represent NAVIKA products accurately.
Product photographs, colours, proportions and details are intended to represent the products as faithfully as possible. However, slight differences may occur because of lighting, photography, screen calibration, device settings or the natural characteristics of materials.
Natural fibres may also present minor variations in texture, softness, colour or behaviour that do not constitute a defect where the product otherwise conforms to its description and intended use.
Product measurements are approximate unless expressly stated otherwise.
6. PRODUCT AVAILABILITY
All products are subject to availability. Products offered for purchase are in stock; we do not offer pre-orders.
Adding an item to your cart does not reserve it.
If, due to a stock error or exceptional circumstance, an item becomes unavailable after you have placed an order, we will contact you as soon as reasonably possible.
We will not substitute an unavailable item for another product without your consent.
If we cannot fulfil all or part of your order, any amount paid for the unavailable item will be refunded.
7. PRICES AND CURRENCIES
NAVIKA displays prices according to the market selected or detected for the customer.
Our store may operate in EUR (€), GBP (£) and USD ($).
Prices may vary between markets.
The price applicable to your order is the price displayed for your market at checkout when the order is placed.
Applicable taxes collected by NAVIKA, shipping charges and any other charges payable directly to NAVIKA will be displayed before payment.
Prices shown in one market do not create any entitlement to obtain the same price in another market.
Your bank, card issuer or payment provider may independently apply foreign exchange charges, conversion fees or international transaction fees. These charges are not controlled by NAVIKA.
8. PRICING ERRORS
We make every reasonable effort to ensure prices are accurate.
If an obvious technical or pricing error occurs, NAVIKA may contact you before dispatch to explain the error.
NAVIKA will not charge a higher price than the one agreed without your express consent.
Where an obvious error prevents the order from being fulfilled, we may cancel the affected order and issue a full refund of amounts already paid.
9. PAYMENT
Available payment methods are displayed at checkout.
Payments are processed through authorised payment service providers.
NAVIKA does not directly store complete payment card details.
Your order may be cancelled if payment is declined, reversed, identified as potentially fraudulent or cannot otherwise be successfully authorised.
10. SHIPPING DESTINATIONS
NAVIKA currently ships to destinations made available through checkout, including markets within Europe, the United Kingdom and the United States.
Available shipping methods, prices and estimated delivery times depend on destination and are displayed before completion of the order.
Current shipping rates and free-shipping thresholds are available in our Shipping & Returns Policy.
11. DELIVERY TIMES
Estimated delivery times are provided in good faith but are estimates unless expressly stated otherwise.
NAVIKA will fulfil orders without undue delay.
Unless another delivery period has been agreed, orders will be delivered within the maximum period required by applicable consumer law.
Delays may occasionally occur because of carriers, customs procedures, adverse weather, strikes, peak trading periods or other circumstances outside our reasonable control.
Where a legally relevant delivery deadline is missed, your statutory rights remain unaffected.
12. DELIVERY ADDRESS
Customers are responsible for providing a complete, accurate and deliverable shipping address.
Please check the shipping information carefully before confirming your order.
If you notice an error after ordering, contact hello@studionavika.com immediately.
We cannot guarantee that an address can be changed after an order has entered fulfilment.
If a parcel is returned to NAVIKA because of an incomplete or incorrect address, refusal of delivery, failure to collect the parcel or another circumstance attributable to the recipient, NAVIKA may require payment of the actual additional shipping costs before re-dispatch.
Where permitted by law, direct carrier costs caused by such circumstances may also be deducted from any refund.
13. RISK DURING DELIVERY
NAVIKA remains responsible for the risk of loss or damage to the goods until you, or a third party designated by you other than the carrier, physically receives them.
If a parcel appears lost or damaged before delivery, please contact us so that we can investigate the matter with the carrier.
Once the order has been physically delivered to you or to a person you designated to receive it, the risk passes to you, subject always to your statutory rights.
14. INTERNATIONAL ORDERS, CUSTOMS AND IMPORT CHARGES
For orders delivered outside the European Union, customs duties, import taxes, brokerage charges or other local fees may apply unless expressly stated at checkout as included.
Where these charges are not collected by NAVIKA at checkout, they are the responsibility of the recipient.
NAVIKA does not control charges imposed by foreign customs or tax authorities.
If an international parcel is refused because the recipient does not wish to pay applicable import charges, the parcel may be returned to NAVIKA.
Where legally permitted, direct costs charged to NAVIKA as a consequence of the refusal or return may be deducted from the refund.
Taxes or duties paid directly by the customer to a customs authority or third party cannot normally be refunded by NAVIKA. The customer may need to request any available refund directly from the relevant authority.
15. CANCELLING AN ORDER BEFORE DISPATCH
If you wish to cancel your order before dispatch, contact:
hello@studionavika.com
We will make reasonable efforts to stop the order before shipment.
Because fulfilment may begin quickly, cancellation before dispatch cannot always be guaranteed.
If the order has already been dispatched, you may exercise your applicable return or withdrawal rights after receiving it.
16. RIGHT OF WITHDRAWAL
For customers entitled to a statutory right of withdrawal, you may withdraw from the purchase without giving a reason within 14 calendar days from the day on which you, or a third party designated by you, receive the goods.
NAVIKA also applies a 14-day return period to eligible orders in the markets we serve, subject to these Terms and any additional mandatory rights applicable in your country.
To exercise the right of withdrawal, you must notify NAVIKA before the 14-day period expires.
You may contact:
hello@studionavika.com
You may use the withdrawal form, although use of that form is not mandatory. Any clear statement communicating your decision to withdraw is sufficient where permitted by law.
17. TIME LIMIT FOR SENDING THE RETURN
After informing NAVIKA that you wish to exercise your right of withdrawal, the goods must be sent back without undue delay and, where statutory withdrawal rights apply, no later than 14 calendar days after the date on which you communicated your withdrawal.
The deadline is met if the goods are sent before the applicable return period expires.
18. TRYING ON PRODUCTS AND RETURN CONDITION
You may handle and try on a product only to the extent reasonably necessary to establish its nature, characteristics and fit, in a manner comparable to how you would reasonably inspect a garment in a physical shop.
A return does not need to be completely untouched simply because it has been tried on appropriately.
However, you are responsible for any reduction in value caused by handling or use beyond what is reasonably necessary to inspect the product.
Returned products should therefore be kept clean and treated carefully.
Examples of handling that may cause a reduction in value include, without limitation:
- wearing a garment for a period beyond a reasonable fitting;
- exercising, training or going outside in the garment;
- washing, drying or cleaning the item;
- stains, marks or soiling;
- body odour, perfume or smoke odour;
- makeup, fake tan, deodorant or cosmetic transfer;
- pet hair;
- excessive stretching;
- pulls, tears, abrasion or other physical damage;
- alterations;
- damage caused by jewellery, Velcro, rough surfaces or other objects;
- removing or damaging product components in a way that reduces resale value.
Where a returned item shows evidence of handling beyond what is necessary to inspect it, NAVIKA may make a proportionate deduction from the refund corresponding to the actual reduction in the product’s value, as permitted by applicable law.
If the condition of the item means that its value has been very substantially reduced or that it can no longer reasonably be sold as new, the deduction may be substantial and, where objectively justified and legally permitted, may extend up to the amount corresponding to that reduction in value.
This is not a penalty for returning the product. It reflects the diminished value resulting from excessive handling.
NAVIKA may document the condition of returned goods, including through photographs, for the purpose of assessing any objectively justified reduction in value.
19. TAGS AND ACCESSORIES
Where possible, products should be returned with their original tags, accessories and other components.
Removal of a tag does not automatically eliminate any statutory right of withdrawal.
However, where removal, damage or loss of tags or components objectively reduces the value of the product, this may be taken into account when assessing diminished value in accordance with applicable law.
20. RETURN SHIPPING COSTS
When using a prepaid return label provided by NAVIKA, the following return shipping contribution will be deducted from your refund: mainland Spain €3.50; Balearic Islands €5.95; European Union €7.95; United Kingdom £7.95; United States $14.95.
Returns from the United Kingdom and the United States are arranged individually according to the available carrier service and customs documentation required.
This amount contributes towards the direct cost of returning the item.
Alternatively, where permitted, you may arrange return shipping yourself at your own cost and risk using a tracked service.
NAVIKA covers reasonable return shipping costs where an item is defective, damaged, incorrect or where applicable law otherwise requires NAVIKA to bear those costs.
21. RETURN ADDRESS
Returns must be sent according to the instructions provided by NAVIKA after the return request is initiated.
Return address: C. Castilla-la Mancha, 28, 28750 San Agustín del Guadalix, Madrid, Spain. Contact hello@studionavika.com with your order number for shipping instructions.
We strongly recommend contacting us before sending a return so that it can be correctly identified and processed.
22. REFUNDS FOLLOWING WITHDRAWAL
Where a statutory right of withdrawal applies, NAVIKA will reimburse the amounts legally due without undue delay and within the applicable legal deadline.
NAVIKA may withhold reimbursement until the returned goods have been received or until you provide evidence that they have been sent back, whichever occurs first where applicable.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.
Where required by law and the entire order is returned under the statutory right of withdrawal, the cost of the least expensive standard delivery option originally offered by NAVIKA will also be refunded.
If you selected a more expensive express, premium or alternative shipping method, the additional amount above the least expensive standard delivery method is not refundable unless required by law.
23. PARTIAL RETURNS
Where only part of an order is returned, the product price corresponding to the returned item will be refunded subject to these Terms.
Original delivery costs are not necessarily refundable for a partial return unless applicable law requires otherwise.
24. EXCHANGES
NAVIKA does not currently guarantee direct exchanges.
If you would like a different size, colour or product, the simplest process is to return the original eligible item and place a new order.
Product availability cannot be reserved while a return is in transit.
Your statutory rights in relation to defective or non-conforming goods remain unaffected.
25. WRONG, DAMAGED OR DEFECTIVE ITEMS
If you receive the wrong product, an item arrives damaged, or you believe that a product has a manufacturing defect or other lack of conformity, please contact:
hello@studionavika.com
Please provide your order number and, where reasonably possible, photographs showing the issue.
Do not return a defective or incorrect item at your own cost before contacting us unless instructed to do so.
Where the issue is covered by applicable law, NAVIKA will bear the necessary costs and provide the appropriate remedy.
26. STATUTORY CONFORMITY RIGHTS
NAVIKA does not exclude, limit or replace any statutory consumer rights relating to goods that do not conform to the sales contract.
For consumers in Spain, NAVIKA is legally responsible for lack of conformity existing at delivery and manifesting within the statutory period applicable to new goods.
Depending on the circumstances and applicable law, remedies may include bringing the product into conformity, replacement, an appropriate price reduction or termination of the contract.
These statutory rights are separate from NAVIKA’s voluntary return policy.
27. NO ADDITIONAL COMMERCIAL WARRANTY
Unless NAVIKA expressly states otherwise for a particular product, NAVIKA does not provide an additional voluntary commercial warranty beyond the rights provided by applicable law.
This does not limit your statutory conformity or consumer rights.
28. NORMAL WEAR AND PRODUCT CARE
NAVIKA garments should be cared for according to the care instructions provided with the product.
Normal wear and tear, damage caused by misuse, accidents, abrasion, improper storage, incorrect washing or drying, alterations or failure to follow care instructions is not automatically considered a lack of conformity.
Natural materials may soften or relax with wear in ways consistent with their normal characteristics.
Any determination of conformity will take into account the product description, intended use, age, care and applicable consumer law.
29. CARE INSTRUCTIONS
Unless a product specifies otherwise, NAVIKA garments should be cared for according to the instructions supplied with the garment.
Current general care guidance includes:
Cold wash only.
Do not bleach.
Do not tumble dry.
Do not dry clean.
Cool iron if needed.
Special details, including ties and embroidery, should be treated with care.
30. FAILED OR UNCOLLECTED DELIVERIES
If delivery fails because the recipient is unavailable, refuses the parcel, provides incorrect information or fails to collect it within the carrier’s required period, the parcel may be returned to NAVIKA.
Where the circumstances are attributable to the customer and legally permitted, direct return-to-sender costs charged by the carrier may be deducted from any refund.
If you request re-delivery, additional shipping charges may apply.
This does not apply where delivery failed because of an error attributable to NAVIKA or the carrier acting on NAVIKA’s behalf.
31. EVENTS OUTSIDE OUR REASONABLE CONTROL
NAVIKA will not be responsible for delay or failure caused by events that could not reasonably have been prevented or controlled, including severe weather, natural disasters, transport disruption, strikes, customs delays, governmental action, war, civil unrest, widespread communications outages or comparable events.
This clause does not remove any mandatory consumer rights.
32. WEBSITE AVAILABILITY
We aim to keep the website available and accurate but cannot guarantee uninterrupted or error-free operation.
NAVIKA may temporarily suspend or update parts of the website for maintenance, security or technical reasons.
33. INTELLECTUAL PROPERTY
All NAVIKA trademarks, names, logos, garment designs, artwork, photographs, graphics, copy, product descriptions and other creative website content are owned by or licensed to NAVIKA unless otherwise stated.
Nothing on the website grants permission to reproduce, copy, modify, distribute, sell or commercially exploit NAVIKA content without prior written consent.
34. PROHIBITED WEBSITE USE
You must not misuse the website, knowingly introduce malicious code, attempt unauthorised access, interfere with the website’s operation or use the website for unlawful or fraudulent activity.
35. LIABILITY
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.
Nothing affects your mandatory statutory consumer rights.
To the fullest extent permitted by applicable law, NAVIKA will not be responsible for losses that were not reasonably foreseeable when the contract was entered into or for losses caused solely by circumstances outside NAVIKA’s reasonable control.
NAVIKA does not exclude liability for fraud, wilful misconduct or any other liability that cannot legally be excluded.
36. PERSONAL DATA
Personal information is processed in accordance with our Privacy Policy.
NAVIKA’s Privacy Policy explains what information we collect, why it is processed, how long it may be retained, with whom it may be shared and the rights available to individuals under applicable data protection law.
37. COOKIES
The website uses cookies and similar technologies as described in our Cookie Policy.
Where consent is legally required for non-essential technologies, they will be used in accordance with the preferences selected through our cookie controls.
38. CUSTOMER SERVICE AND COMPLAINTS
If you have a question or complaint relating to your order, please contact:
hello@studionavika.com
We aim to respond within 1–2 business days.
We will make reasonable efforts to resolve complaints directly and fairly.
Nothing in these Terms restricts a consumer from contacting the competent consumer protection authorities or using any dispute-resolution mechanism available under applicable law.
39. APPLICABLE LAW
These Terms and purchases made through NAVIKA are governed by Spanish law, subject to applicable international private-law rules.
If you are a consumer resident in another country, nothing in this clause deprives you of mandatory consumer protections that apply to you under the law of your habitual residence where those protections cannot legally be waived.
40. JURISDICTION
Any dispute will be submitted to the courts or authorities that have jurisdiction under applicable law.
Nothing in these Terms requires a consumer to bring proceedings before a court other than one competent under mandatory consumer protection rules.
41. CHANGES TO THESE TERMS
NAVIKA may update these Terms & Conditions from time to time.
Changes will not retroactively alter orders already concluded unless required by law or expressly agreed with the customer.
The Terms applicable to your purchase are those in force when the relevant order is placed.
42. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
43. NO WAIVER
If NAVIKA does not immediately enforce a right under these Terms, this does not mean that the right has been waived.
44. COMPLETE AGREEMENT
These Terms, together with the order confirmation and the policies expressly referred to in them, form the contractual framework applicable to the purchase, without prejudice to mandatory consumer law.
45. CONTACT
For orders, returns, product questions or complaints:
hello@studionavika.com
Full legal information about the operator of the website is available in our Legal Notice.